Frequently Asked Questions

Question 1

Are your products made-to-order?

Accepted Answer

Yes. Every physical piece is printed to order through our print-on-demand partners. This means less waste, higher quality, and fresh inventory — always.

Question 2

How do digital cards work?

Accepted Answer

You purchase, personalize your message, and enter the recipient's email. They receive a beautifully designed card in their inbox within minutes.

Question 3

Do you offer custom or personalized designs?

Accepted Answer

For custom requests, reach out via our Contact page — we love a good collab.

Question 4

How long will my order take?

Accepted Answer

Production runs 3–5 business days, plus shipping time. Full breakdown lives on our Shipping & Returns page.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. International orders take 10–20 business days and duties may apply at delivery.

Question 6

What if my order arrives damaged?

Accepted Answer

Email hello@melaninluxecollective.com within 14 days with a photo and we'll replace it — no questions asked.

Question 7

Can I cancel or change my order?

Accepted Answer

Because production starts quickly, please email us within 2 hours of ordering to request a change.